Frequently Asked Questions

At this time, all individual therapy and consultation sessions are held online via Zoom. This allows you to connect from wherever feels most comfortable and private — your home, your car, wherever you can be most fully present.

Mel Galbraith: Please contact us directly for current session fees. We’re happy to share this clearly before you commit to anything.

Christine Rossi-Wright: - 50-minute session: $180 CAD - 90-minute session: $270 CAD

For training, workshop, and program fees, see the individual pages for each offering.

Two options — whichever works best for you: - E-transfer - Credit card through Jane App

Payment is made before each session.

Many insurance plans cover services provided by a Registered Social Worker (RSW). We encourage you to check directly with your insurance provider, Employee Assistance Program (EAP), or post-secondary student benefits plan.

We do not bill insurance companies directly, but you will receive an official receipt to submit for reimbursement.

We ask for at least 24 hours’ notice to cancel or reschedule — so that time can be offered to someone else who may need it.

• Less than 24 hours’ notice: 50% of the session fee

• No-show: 100% of the session fee

We understand that unexpected things happen. If something arises, please reach out and we can discuss it together.

All sessions are held on Zoom. A secure meeting link is sent to you before your appointment through Jane App.

Yes. All scheduling is managed through Jane App, where you can book sessions, update your information, pay by credit card, and access receipts.